Data Privacy
Management

Overview of Our Privacy Approach

Aptways Power Solutions ("APS", "we", "us") respects the privacy of every person who visits our website or contacts us regarding our solar inverter and power solutions services. This page explains our approach to personal information — what we may collect, why we collect it, and how we handle it.

We believe in collecting as little information as necessary. We do not collect, store, or process any sensitive personal data. We do not sell, rent, or trade your information with third parties for commercial purposes.

Information We May Collect

We may collect limited personal information only when you voluntarily provide it to us. This happens when you:

• Submit a quote request through our website contact form
• Call us directly on our listed telephone number
• Contact us via WhatsApp

The information you may share with us in these situations includes:

• Your name
• Your phone number or WhatsApp number
• Your email address (if provided)
• Your general location (e.g. area or city)
• Details about your energy needs or property type

In addition to information you provide directly, our website may automatically receive basic technical data when you visit — such as your browser type, approximate geographic region, and pages viewed. This is standard for most websites and is used only to understand general usage patterns.

How We Use Your Information

Any information you provide is used solely for the purpose of responding to your enquiry and providing you with the solar solution service you have requested. Specifically, we may use your information to:

• Respond to your quote request or service enquiry
• Contact you by phone or WhatsApp to discuss your requirements
• Prepare a proposal or site assessment relevant to your stated needs
• Communicate follow-up information about your installation or order
• Improve the general usability of this website using aggregated, non-personal analytics data

Data Sharing

Aptways Power Solutions does not sell, rent, or share your personal information with third-party companies for their own marketing or commercial use.

In limited circumstances, information may be accessed by members of our internal team who are directly involved in fulfilling your service request — for example, an engineer preparing your site assessment or a customer care representative following up on your enquiry.

Where we use general third-party tools to support website operation (such as basic analytics platforms), those tools receive only aggregated or anonymised data that cannot be used to identify you individually.

Data Retention

We retain personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected — typically the duration of your enquiry, project, or ongoing service relationship with APS.

Information that is no longer required for any active business purpose is securely deleted or anonymised. We do not retain contact records indefinitely.

If you have contacted us but we have not progressed to a service engagement, your enquiry details are generally not kept beyond the period needed to close that communication.

Your Choices and Control

You are always in control of the information you share with us. You are under no obligation to provide personal details beyond what you choose to include in any form or message you send.

You may at any time:

• Ask us what information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete information we hold about you, where there is no overriding reason to retain it
• Withdraw consent to further communication from us

To exercise any of these choices, please contact us using the details in Section 8 of this page. We will respond to reasonable requests within a fair and timely period.

Cookies

This website may use a small number of cookies — small text files placed on your device — to support basic website functionality and understand general visitor activity. We do not use cookies for invasive tracking, behavioural advertising, or cross-site profiling.

You can manage or disable cookies at any time through your browser settings. For full details on the types of cookies used on this website and how to control them, please read our separate Cookies Policy.

Privacy Enquiries

If you have any questions about this privacy statement, wish to exercise your choices under Section 6, or have a concern about how your information has been handled, please reach out to us directly. We take privacy matters seriously and will respond promptly.